Making a Claim

If you’ve recently lost a loved one or suffered a major illness or injury, we understand that this will be a very emotional and stressful time. We will do everything we can to assist you throughout the claims process and make things as easy as possible for you.

To make a claim, just follow these simple steps.

Step 1. Contact us

Call us on 1300 13 13 20 to let us know you’ll be making a claim. A trained representative from our Claims Team will discuss the claims process with you.

Step 2. Send us the details of your claim

In order for us to assess your claim, you will need to send us a completed claim form and some documentation to support your claim. We will let you know exactly what information is required when you contact us.

Step 3. Assessment of your claim

We will arrange for NobleOak to start assessing your claim immediately after we receive the required documents, and will contact you if any more information is needed.

Step 4. Notification of the outcome of your claim

Once your claim has been assessed, we will notify you immediately of the outcome. If your claim application is accepted the benefit will be paid directly into your nominated account.

You can send your documents to us via:

Fax: 1300 98 67 95
Mail: The Claims Manager
Reply Paid 3553
Sydney NSW 2001
(No stamp required)

Do you need help?

If you need assistance with your claim, please call us on 1300 13 13 20 between 9am and 6pm EST, Monday to Friday.

If you’re in financial difficulties, Centrelink may also be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.